Just make sure you're signed into your account then click on the blue icon in the bottom left corner. This will open up a chat window through which you can contact our customer service team by sending them an email.
We are a small team here at Treemo and are not able to have someone on customer service 24/7. Please be patient. If we are slow in responding to your message we're not ignoring you, we're just busy trying to get orders out to customers as quickly as possible.