If you're having trouble logging in to your account, please double check how you have typed in your e-mail address. If the address does not exactly match the address on your account, you won't be able to log in.
A common problem that people face is when logging in from a phone, some phones will automatically add a space after the e-mail address. If this happens, the system will not recognize the e-mail address as a valid account.
If this is not the issue you're facing and you're still unable to log in, please contact us using the form here and select "Account Inquiry" as the Subject, then select "I have a question about my account". Someone will look into your account and get back to you.