NEW TO TREEMO? PLEASE CLICK HERE AND READ OUR HOW-TO PAGE BEFORE PLACING AN ORDER.
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Frequently Asked Questions

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What if My Order is Wrong?
MJ Online Sep 21, 2016

While this is a very rare occurrence, there have been times where customers have received orders with missing or incorrect items....

What Are the Risks with Purchasing Marijuana Online?
MJ Online Sep 21, 2016

Mail order marijuana has been around for 15 years and there are very few incidences of package "seizures" worth reporting. Canada Post and the RCMP do not work together in any way and they have no way of enforcing that packages indeed do not contain marijuana. To quote from a CBC news article: "A......

My Payment Was Accepted, Why is My Order Still Pending?
MJ Online Sep 21, 2016

The number one reason for this problem is because your account is not yet verified. Please be sure to e-mail us or upload a copy of your ID so that we can be sure you are over 19 years of age. For more information on how to verify your account, please visit our How To page here....

How Do I Use My Credit?
MJ Online Sep 22, 2016

1) Make your order. Add everything to your cart that you would like to purchase. 2) When you are finished selecting your products, hover over the cart icon. Here, there will be ...

Is the Packaging Discreet?
MJ Online Sep 23, 2016

Yes! Our flower comes in heat-sealed, smell-proof bags so you don't have to worry about any scents leaking out. We also do not put our name on the package- the return address is simply an anonymous PO box. There is no mention of marijuana or anything like it on the package. It looks just like an ......

When Will [Insert Product Here] Be Back in Stock?
MJ Online Sep 23, 2016

Our stock changes very frequently, however, our customer service representatives do not know when the product you're requesting will come out or be coming back. Because of the nature of cannabis and cannabis production, these timelines vary drastically between different producers and products....

Do You Offer Bulk Discounts on Products?
MJ Online Jan 19, 2017

Since we are set up for consumer purchase only, we are very limited on the discounts that we can provide for bulk orders. The availability of these discounts depends on the type of product you would like to order....

I Can't Log Into My Account
MJ Online Jan 19, 2017

If you're having trouble logging in to your account, please double check how you have typed in your e-mail address. If the address does not exactly match the address on your account, you won't be able to log in....

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